Frequently Asked Questions
Everything you need to know about shopping with Dwyers Electrical.
What is the standard delivery timeframe for electrical goods?
Most orders are processed within 24 hours and delivered within 3-5 business days. Larger appliances may require specialized freight and can take up to 7-10 business days depending on your location.
Are all products covered by a warranty?
Yes, every product sold at Dwyers Electrical comes with a full manufacturer's warranty. The duration varies by brand and product type, typically ranging from 12 months to 5 years.
Can I return a product if I change my mind?
We offer a 30-day return policy for unused items in their original packaging. Please note that for safety reasons, electrical components that have been installed cannot be returned unless they are faulty.
Do you provide professional installation services?
While we do not have in-house installers, we can recommend certified local electricians to ensure your new appliances and fixtures are installed safely and according to regulation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular 'Buy Now, Pay Later' services like Klarna and Afterpay for your convenience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.